Our Window Service – Frequently Asked Questions
Looking for information about our double glazing? Curious about our prices or the guarantees we offer? Here are the answers to some frequently asked questions:
How much do new windows cost?
Obviously, our price will vary depending on what you want – the good news is that you can get an instant online quote right now!
How do I know I am getting value for money?
Double glazing prices differ hugely between companies, so it’s important to feel confident in the abilities of the installer you choose. We recommend shopping around – compare like-for-like quotations, and ask questions about energy efficiency, the reinforcement of the frame, locking systems and guarantees. Never be tricked by a company that starts at a high price and reduces it greatly until you purchase.
We are always happy to answer any questions you may have about our window service and will always show you a sample of our high quality windows during your initial appointment. We can also give you details of previous satisfied customers so you can see what an Inspire Windows window installation looks like when completed.
What products do you fit?
We are an authorised supplier of Rehau frames and fit Mila locks to all of our products. Both Rehau and Mila were winners in the 2011 G11 Glazing awards, so you can rest assured that you’re getting the best quality windows there are. We also use Planitherm glass as standard which is regarded as a superior product.
Are you expensive?
Our customers tell us that our quotes on like for like products are extremely competitive, and if you need a window service in Cardiff and South Wales, we are considered to be amongst the most competitive in the area. There are local companies that are cheaper than us but they do not supply the same quality of frames, glass, hardware and window installation experience.
How are your double glazing prices so competitive?
Much of our business is generated by recommendations and we do not have a showroom, meaning we can keep our costs lower. Our suppliers are always happy to demonstrate our quality windows, doors and other products in their own showroom if required.
We also have over 15 years experience in the double glazing and window installation industry, resulting in fantastic supplier relationships. All savings we make are passed onto our customers.
How long will the initial appointment take?
Our appointments are very concise; we understand that our customers are very busy. Your initial appointment will normally last around 30 minutes, after which we will email you a quotation within 24 hours. This allows you to compare all of the quotes you have received without feeling pressurised into signing a contract on the spot. We can also arrange appointments for weekends and evenings if this is easier for you.
When will my windows and doors be fitted?
Once you have informed us that you would like to proceed with our quotation, we will arrange a detailed survey within 14 days. Your installation will take place approximately 4 weeks later. The only exception to this is some of our coloured frames which have a longer lead time.
How much deposit will I need to pay?
We will request a deposit of 25% on signing of the contract. Payment will be required on the day of completion.
What accreditations do you hold?
We are a certass registered company which allows us to self certify our work to building regulation standards. Annual inspections are carried out by certass to assess our work.
We are also a member of the trustmark scheme which proves that our window service operates to government set standards.
What guarantees will I receive?
All of our products, including hardware, are supplied with a 10 year manufacturer’s guarantee. Any problems within 10 years with the products will be rectified by ourselves.
We also provide a 10 year insurance backed guarantee at no extra cost to you. If we were to cease trading within 10 years from your purchase, you would still be covered for any problems. This is supplied by Plastic Windows Federation.
Do you dispose of my old windows and doors?
We will always take away all old frames and any rubbish. We create minimal mess during our time in your home and always clean up afterwards.
Do you offer a full conservatory service?
We specialise in replacement conservatories including upgrading your existing windows, doors and roof. We can offer a selection of tailor-made products to turn your old conservatory into your favourite room again.
Did we answer your question? If you need any more double glazing information from the Inspire Windows team, give us a call on 02920 734573 today!